LUABAY

Privacy conditions

l. PROCESSING PERSONAL INFORMATION WHEN BROWSING
In accordance with Spanish Data Protection Legislation (Law 15/1999, 13th December regarding the Protection of Personal Information and Article 22 of Law 34/2002, 11th July regarding the Information Society and eCommerce), you are hereby informed that only the following information will be obtained and kept on vistors to this website:
the domain name of the Internet Service Provider (ISP) and / or the IP address providing access to the site. For example, a user from provider xxx will only be identified by the domain xxx.es and /or the IP address. This allows us to perform statistical analyses on the services and countries visiting our website most frequently as well as to make adjustments to specific contents according to the location of the computer from which the website is accessed; time and date of access to our website. This allows us to find out the times of heaviest use in order to make any adjustments required to avoid saturation; the Internet address from which our website was accessed. With this information we can find out more about the effectiveness of the different links and banners from which our server can be accessed with the aim of promoting those providing the best results; the number of daily visitors to each section, the browsing circuit selected and the length of connection to each section. This allows us to find out more about the most popular areas so we can increase and improve their contents so that users get more satisfactory results; the browser used for connecting to the website, both for statistical purposes and for improving the Portal.

Cookies are used in this website. Cookies are small bits of information that some websites transfer to an individual’s hard drive. We use “session cookies” in order to identify users and to keep their identification. “Session cookies” are automatically deleted from the hard drive when you log out. We also use cookies for the generation of anonymous statistics that allow us to analyse how users employ our website so that we can make improvements. Users have the option not to receive cookies or to be informed of their location by resetting their browser. However if the cookies are deactivated, then you may not be able to enjoy all the facilities of the website. Although all information obtained is completely anonymous, in accordance with the stipulations of the Spanish Data Protection Agency Report 327/2003, users are hereby informed that the aforementioned details will be stored in a database of personal details, under the responsibility of LUA BAY HOTELES Y APARTAMENTOS S.L.U. for the aforementioned purpose, with all interested parties reserving the right to exercise their right of access, rectification, cancellation and objection as indicated below.

USE ll. OF PERSONAL INFORMATION

INFORMATION ON FILES AND TREATMENT - in accordance with Spanish Data Protection Legislation(15/1999, 13th December), you are hereby informed that any personal details registered in this website will be filed by LUABAY HOTELES Y APARTAMENTOS S.L.U., registered address Crta. Valldemossa Km 7.4, ParcBit C/ Rita Levi s/n, Edificio Orizonia, Palma de Mallorca, Illes Balears, Spain. Users may access the website and carry out searches on holiday products or services with no obligation for any personal information to be supplied. However, the sections in the forms on the website marked as compulsory must be filled in for your booking requests to be processed correctly.

FORMS USED FOR THE COLLECTION OF PERSONAL INFORMATION

BOOKING FORMS
All data registered in the corresponding forms, together with logs generated as part of the process (containing such information as IP address, date, language, tracking information used etc.) will be used for the management of the booking system, the processing of your request and for the control and administration of relations with the users of the website. Any personal information you may have supplied will only be passed on to third parties in compliance with legal obligations or with your prior consent. For these purposes you are considered to have given your consent for any personal information supplied during the booking process to be passed on to the hotel of destination. You are also considered to have given your explicit consent that your bank account details be used in case of any possible penalties due to cancellations or non-presentation as set out in the conditions. The processing of your booking explicitly implies the aforementioned conditions, which means that the process cannot be carried out in the case of any objection.

QUALITY SURVEY FORM
Once the booking process has terminated, the user will be invited to fill in an optional quality survey. All information registered in these surveys will be used for quality control and the improvement of the website and the services provided in the name of Luabay Hotels & Leisure as well as for statistical purposes.

CONTACT FORM
The personal information registered in these forms will be filed, either by LUABAY HOTELES Y APARTAMENTOS S.L.U. or by the hotel to which the form is to be sent, as indicated by the user. This information will be used to process your request and if necessary for communicating with you concerning your request.

OPINION FORM
Users can use this form for requesting publication in the website of their comments and opinions on Luabay Hotels & Leisure. LUABAY HOTELES Y APARTAMENTOS S.L.U. reserves the right not to publish those comments and contributions that may incur in illegal or illicit activities or those contrary to good faith and public order, including but not limited to; the dissemination of racist, xenophobic, pornographic,
contents or propaganda or material defending terrorism or undermining human rights; contents violating industrial and intellectual property rights; slanderous material; introduction or dissemination of computer viruses or any other physical or logical systems capable of harming the system; use of other users’ email accounts or personal information, including modification and manipulation of messages; violating personal dignity or discriminatory, xenophobic, racist or pornographic material; violating the rights of young people or children, public order or security or in general are considered unsuitable. All the information supplied in the forms will be used for the processing of your request, for quality control and the improvement of the website and the services provided in the name of Luabay Hotels & Leisure as well as for statistical purposes. It should be noted that should any user comments be published, the information provided will become public; this means that users should take special care upon deciding to share their personal information.

LUAPRO REGISTRATION FORM
The personal information supplied in the registration form will be used for processing your request, the monitoring and management of relations with registered professional users as well as for the administration, management and tracking of the website and any restricted access areas. Information will also be used for statistical purposes.

2.USE OF INFORMATION FOR COMMERCIAL PURPOSES
If you so agreed on supplying your personal information, or if you registered on the Luabay newsletter mailing list, then your personal details will be used for keeping you informed, by email or other means, of news, promotions, products and services from ORIZONIA CORPORACIÓN and the hotels operating under the brand name of Luabay Hotels & Leisure.

RIGHTS OF INTERESTED PARTIES
All interested parties can exercise their right of access, rectification, cancellation and objection by contacting ORIZONIA in writing enclosing a copy of their ID.